Together. Dynamic. Refreshing.

Working together with passion to serve our guests. Working together with a shared vision to achieve lasting success. Working together to put our missions, values and principles into practice: That is our mission statement – it guides and supports us in our everyday work and in our interactions with guests, employees, partner businesses and suppliers.

Our vision

We are the venue of choice for anyone on the move.

Our missions

If our vision is our goal, our missions are the road we take to get there. They are our benchmark. We measure ourselves against them every day. We grow with their help. We rely on them. On the quality of our products and services. On our passion as a host. On our proximity to our guests. On the appeal of our restaurants and their infrastructure. On diversity – on ourselves!

Freshness and quality

In our Marché concept restaurants we celebrate frehsness and inspire our guests with dishes prepared by hand right before their eyes, first-class quality, outstanding seasonal products and in-house specialities.

 

In our quick-service restaurants we impress our guests with fast and simple service, food freshly prepared to order and consistently high quality.

Proximity

We have local roots and a presence throughout Switzerland. Our multi-faceted brand and concept portfolio is targeted at meeting our guests’ varied needs and individual wishes.

Host

We love being a host. We inspire our guests with our personal commitment and impress them with our wide-ranging expertise – sympathetic, authentic, attentive.

Infrastructure

We put all our efforts into making our guests feel welcome, relaxed and cared for. We focus on the small details of our furnishings and our ambience and on keeping our entire infrastructure consistently clean.

Our values

We rely on them. They make us unique: our values. They define our work, our products and our services. They ensure that our guests feel welcome. This begins with the quality and freshness of our products. It continues with the warmth of our hospitality and ends with our entrepreneurial approach, which forms the basis for everything we do.

We are guest-focused
  • We know our guests, listen to them and gear our offering to their needs.
  • We are professional, courteous and helpful.
  • We are ourselves enthusiastic guests at our restaurants.
  • We promote innovation in our business.

We are entrepreneurial
  • We are proactive and we identify and make use of opportunities.
  • We are trusting and we assign tasks, competencies and responsibility.
  • We contribute to development and innovation and have the necessary scope for manoeuvre.
  • We have a lean and agile organisation.
  • We set ourselves ambitious goals.
  • We reward performance and success.
  • We learn from mistakes.

We are responsible
  • We take responsibility for our actions.
  • We think and invest for the long term.
  • We are the drivers of new, sustainable offerings.
  • We are committed to people, animals and nature.
  • We act in a socially responsible manner and are a reliable employer.
  • We support each other as a team.

Our management principles

Management means support – with responsibility and respect – and with the same passion as a host and service provider as all our employees. Our management principles are based on our shared values and designed to ensure mutual appreciation and added value. Our managers apply these principles in the support they offer their teams.

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We are a role model

  • We act as service providers for our employees.
  • We play an active role and pitch in.
  • We communicate on an equal footing: appreciative, respectful and credible.
  • We put our trust in people.

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We demonstrate performance

  • We perform our own tasks.
  • We increase our own resilience and endurance.
  • We take a results- and solution-based approach.
  • We have a presence.

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We support development

  • We encourage talented people, even if their potential is not immediately obvious.
  • We enable our employees to learn and train over the long term.
  • We actively develop our positive handling of mistakes.
  • We share our specialist knowledge and empower our employees.

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We decide

  • We take all our decisions on the basis of our shared values.
  • We make carefully considered and well-informed decisions.
  • We implement our decisions and support the ongoing implementation process.
  • We involve employees in decision-making.

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We show appreciation

  • We embody appreciation.
  • We acknowledge the individual achievements of our employees and say, «Thank you!».
  • We deploy our employees on the basis of their strengths and assign tasks, competencies and responsibility.
  • We do not tolerate discrimination and we treat all our employees equally.